Easily configure your call menu from your browser to direct your client to the most appropriate agent.
Interactive voice response system-IVR ensures that the client’s query is routed to the most appropriate agent. IVR helps create a more professional customer experience with increased agent’s efficiency.
With JustCall configure your IVR from your dashboard using our available options.This helps you to customize according to your client’s and agent’s need.
You can forward a call to your team or a particular number. Moreover, if the call is unanswered then you can ask the caller to send a voicemail so that you never miss an important deal.
IVR/Call Menu Features:
- Quickly configure IVR from your browser
- Customize your message and use our text-to-speech software to automatically generate your IVR message
- Direct your customer to the most appropriate agent.
- Forward calls to your mobile or your team members.
- Allow callers to direct themselves by providing them with relevant information
- Enterprise customers can setup multiple level IVR/Call Menu for their phone numbers
IVR analytics:
JustCall provides you a separate sub-section for your IVR calls logs in call logs section so that you can handle your important calls easily.
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