When all your agents are busy,JustCall’s Call queue will keep customers on hold until the next available agent.The waiting call will be listed under Live queue box .
JustCall enhances your caller’s experience with custom music or a personalized message while they wait for the next available agent.You can also customize each queue experience by choosing to play pre-recorded messages for customers as they wait, to keep them informed about relevant company information. These options help optimize the customer’s experience while they wait for agents to answer their calls.
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